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    Administrative Assistant/Customer Care

    Descrição
    Data : janeiro 7, 2022
    Categoria de Emprego : Tempo Integral (Full-Time)
    Website : Acesse o Website
    Localização : e-Visa Immigration Consulting Services, West Pender Street, Vancouver, BC, Canada

    e-Visa Immigration Services

     

    Perform duties in accordance with all service standards established in this Job Description.

     

    • Send Customer Satisfaction Surveys to the clients.
    • Treat all Dissatisfactions reported by our clients.
    • Work with all e-Visa Teams to understand any issue reported by clients and work on the best way as possible to revert client dissatisfaction to satisfaction.
    • Monthly Presentations with Customer Satisfaction Results and Dissatisfactions treatment.
    • Review, maintain and update Company processes and work instructions.
    • Correspond with Clients and Partners, answering questions related to services through email or phone.
    • Partners Management.
    • Schedule consultations with the RCICs consultants.
    • Follow-up on consultations, request feedback and address potential issues with the respective departments.
    • Assist the company with preparation and organization of documents, invoices and receipts.
    • Compile data regarding consultations, overall sales and customer feedback, prepare reports, presentations when needed.
    • Set up and maintain physical and electronic file systems related to the initial consultations.
    • Greet visitors, reply to emails and phone calls and relaying messages accordingly;
    • Promote and sell the company services.
    • Perform administrative tasks related to the immigration consulting practice.

     

    Soft Skills

     

    • Previous experience with Quality Management processes.
    • Degree or work experience in Business Administration or Sales.
    • Have an active and interesting personal presence in social networks, with understanding of each network and its best practices.
    • Be an excellent communicator and creative, with the ability to use intuition based on data and analysis of results.
    • Have advanced English.
    • Be available for immediate start.

     

    Extra points for:

     

    • Getting to know Canada (having an exchange or living in the country);
    • Have professional experience in immigration and exchange to Canada.

     

    Languages:

     

    English – Advanced

    Portuguese – fluent

     

    Please send your application by clicking the “website” link above. Don’t forget to mention where you heard about this position (Classificados Jornal Brasil Vancouver).

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