e-Visa Immigration Services

Perform duties in accordance with all service standards established in this Job Description.

• Send Customer Satisfaction Surveys to the clients.
• Treat all Dissatisfactions reported by our clients.
• Work with all e-Visa Teams to understand any issue reported by clients and work on the best way as possible to revert client dissatisfaction to satisfaction.
• Monthly Presentations with Customer Satisfaction Results and Dissatisfactions treatment.
• Review, maintain and update Company processes and work instructions.
• Correspond with Clients and Partners, answering questions related to services through email or phone.
• Partners Management.
• Schedule consultations with the RCICs consultants.
• Follow-up on consultations, request feedback and address potential issues with the respective departments.
• Assist the company with preparation and organization of documents, invoices and receipts.
• Compile data regarding consultations, overall sales and customer feedback, prepare reports, presentations when needed.
• Set up and maintain physical and electronic file systems related to the initial consultations.
• Greet visitors, reply to emails and phone calls and relaying messages accordingly;
• Promote and sell the company services.
• Perform administrative tasks related to the immigration consulting practice.

Soft Skills

• Previous experience with Quality Management processes.
• Degree or work experience in Business Administration or Sales.
• Have an active and interesting personal presence in social networks, with understanding of each network and its best practices.
• Be an excellent communicator and creative, with the ability to use intuition based on data and analysis of results.
• Have advanced English.
• Be available for immediate start.

Extra points for:

• Getting to know Canada (having an exchange or living in the country);
• Have professional experience in immigration and exchange to Canada.

Languages:

English – Advanced

Portuguese – fluent

► Please send your application by clicking the “website” link above. Don’t forget to mention where you heard about this position (Classificados Jornal Brasil Vancouver).