Plans and executes a wide range of effective recruiting and advising services to international students and Canadian students schooled outside of Canada, as well as international students schooled within Canadian colleges and high schools, in support of the International Student Initiative’s enterprise-wide mandate to meet the Faculties’ international enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University.
Within the Americas, Middle East and Africa (AMEA) regional team, the incumbent reports to the Manager, International Recruitment on an operational basis and to the Director, International Recruitment on a strategic basis. Works collaboratively with members of other ISI regional teams and ISI staff at both the UBC Vancouver as well as the UBC Okanagan campus. Works closely and collaboratively with academic advisors and other faculty or staff involved with international students in the Faculties and student service units to support the recruitment, advising, admission and transition to UBC of international undergraduate students from the region assigned.
1. In consultation with the Director of Regional Recruitment, plans, organizes and conducts visits to secondary schools and colleges in the region assigned, to meet with counselors and advise prospective undergraduate students. May involve meeting with prospective visiting students or students intending to transfer to UBC from other post-secondary institutions. May involve carrying out research on new schools to target. Plans and coordinates all aspects of preparation for overseas trips as assigned, to ensure activities are well-organized, efficient and cost-effective. Carries out all international recruiting and advising services in a professional manner.
2. Prepares and delivers effective presentations to groups large and small, proficiently using multi-media materials and other collateral to support public presentations. Plans and delivers effective group advising sessions in a variety of settings, focusing on studying at UBC in particular but may also present more generally about studying in Canada. Delivers presentations as scheduled for the Campus Tours program and participates in the planning and delivery of other On-Campus recruitment activities targeted to international students and their families or visiting secondary school counselors.
3. With overall guidance and direction from the Manager Regional Recruitment, plans, organizes and conducts special events such as Applicant Information Sessions or other types of yield events overseas or on campus, as required. In regard to overseas activities, may liaise with consular or trade commissioners at Canadian Consulates or Embassies abroad. On-campus yield events may involve close collaboration with the domestic recruitment team at UBC.
4. Conducts appropriate follow-up with contacts made with prospective students and counselors during overseas visits. Evaluates the outcomes of various recruiting activities, preparing post-trip reports in a timely manner, and making recommendations for changes or improvements to the Manager Regional Recruitment. Reports to the Manager Regional Recruitment on such matters as changes to countries’ educational systems, observations of market trends, competitors’ activities, and identifies emerging international education opportunities for UBC in the region visited.
5. Advises prospective international students, school counselors, and others on current academic program opportunities at the University, on admission requirements, prerequisite studies required for certain programs, English language proficiency requirements, international student tuition fees, and Canadian study permit requirements. Provides information on housing and other student services available to international students at UBC. Advising takes place at secondary schools, at colleges for college transfer students, or at selected education fairs, as well as with individual students and their parents visiting the UBC campus. Advising also takes place through telephone, electronic mail and web-based correspondence with students, their families and counselors.
6. Applies in-depth knowledge and understanding of complex requirements and admissions policies, as well as knowledge of foreign credentials, international documentation and different countries’ educational systems, in responding appropriately to inquiries. Provides students seeking admission to the University with a preliminary evaluation of their admissibility or non-admissibility to their choice of program, based on the student’s current level of schooling and course work. Dealing with the latter requires tact, cultural sensitivity and discretion, and includes offering students who do not currently meet UBC admission criteria advice on what they can do to prepare themselves academically for future admission to the University. Conducts follow-up on prospective international students as appropriate.
7. Conducts a preliminary assessment of applicants’ English language proficiency on the basis of the applicants’ background and advises applicants on all of the acceptable ways to demonstrate their English language proficiency for admission to UBC. Requires knowledge of international English language proficiency tests and the minimum test scores acceptable to UBC.
8. Provides in-put and feedback to ISI’s Recruitment Marketing and Prospective Student Engagement team in the development of promotional print and multimedia materials used for recruitment and advising purposes.
9. Participates in interactive on-line chat and other types of virtual meetings with prospective students, applicants and newly admitted students to encourage their interest in UBC.
10. Works proficiently with the Student Information System, the Client Relationship Management system and other data management systems to obtain information on the status of a student’s inquiry or application for advising purposes. Works proficiently with the UNI CRM system to plan school visits, record data obtained from schools, run reports, and communicate with prospects and applicants. Under direction of the Manager Regional Recruitment, mines data on the progress and origin of applications, and monitors yield rates by school and region in terms of applications, eligibilities and registrants, to better inform future activities in a region.
11. May participate in the hiring, training and supervision of student assistants and clerical support staff. May assist in the training of other new Associate International Student Recruiter/Advisors who join the regional team.
12. Undertakes other recruitment, advising and program development activities as required, in keeping with the terms of the position. May represent the unit on cross-unit projects or on other University committees as assigned.
As an ISI team member the individual:
Models commitment, a valuing of diversity, respect for others and the work;
Carries out all work duties in an exceedingly professional and ambassadorial manner;
Contributes to a culture that supports innovation, and that identifies new programs and initiatives that will move the university forward towards achieving its international enrolment goals;
Contributes to a team culture that supports integration and collaboration across all of ISI’s functional teams;
Contributes to a team environment that celebrates diversity, builds on strengths found in differences and seeks to encourage growth in all members of the team.
Consequence of Error/Judgement
This position is responsible for providing effective recruitment services and delivering accurate information about degree programs and admission to the University’s undergraduate faculties. The dissemination of inaccurate information, exercise of poor judgment, without due tact and sensitivity would result in the loss of confidence in UBC by the student, the student’s parents and school counselors and could jeopardize the school’s relationship with UBC. Poor performance in carrying out recruitment and advising services would damage the University’s reputation abroad and at home. Advising overseas students, counselors, and others incorrectly could have serious and costly consequences for the prospective student. Inability to plan and carry out costly international activities in a well-organized and professional manner could result in lost opportunities and cost overruns. Poor performance would reflect negatively not only on the ISI, but on the University as a whole and would deter international students from choosing UBC thus jeopardizing the University’s ability to meet its international student enrolment objectives.
Works independently without direct supervision but within established guidelines, in close consultation with the Manager, Regional Recruitment. Works closely and cooperatively with the other recruiter/advisors assigned to the regional team, as well as with other staff in the ISI and within the University to meet the goals and objectives of the International Student Initiative. Exercises initiative, diplomacy, tact, resourcefulness and sound judgment when representing the University, particularly in settings that are distant from UBC. Must exercise cross-cultural sensitivity and intercultural skills when advising prospective students with different linguistic and cultural backgrounds. Must employ tact and diplomacy in interactions with Canadian Embassy /Consular personnel, with parents of prospective students, with counselors and institutional representatives, as well as with faculty and staff at UBC.
Position is subject to annual performance reviews.
Participates in the hiring, training and supervising of students assistants as required; may assist with training and supervision of support staff.
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.
Directly related experience working within a large public post-secondary institution will be a definite asset.
A sound knowledge of University admission criteria, services and resources for international students.
Knowledge of major international secondary educational systems would be an asset, including British patterned, US, IB and other systems.
Demonstrated ability to communicate effectively orally and in writing and to perform effectively in public-speaking roles.
Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures.
Ideally, candidates should be proficient in at least one other language from the Americas, Middle East and Africa region in addition to English, such as Arabic, Spanish, Portuguese, Swahili, etc.
Ability to exercise sound judgment; a creative and resourceful problem solver
Ability to prioritize and work effectively within tight timelines and competing priorities
Ability to multi-task and pay attention to details that are key to the success or failure of a venture/project.
Proficient with MS Office Applications and use of various management information systems; experience working with UBC’s Student Information System
Proficiency in use of UBC’s CRM system (Salesforce) would be a definite asset
Lived international experience would be an asset.
A valid and unrestricted driver’s license.
Preference given to Canadian citizen or Permanent Resident
Location: The position is based on the Vancouver Point Grey Campus.
Please apply to this position using the “website” link above.
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