Home Instead^®

Are you able to think in 3D? We are seeking a Scheduler who can solve multiple problems at one time.

Home Instead® is an industry leader in providing non-medical home support to seniors and their families around the globe. This is an exciting opportunity to join us in our dynamic, West Vancouver office. We are seeking a self-starter with at least 3 years of relevant experience and strong administrative skills.

The Care Coordinator performs a variety of duties in the coordination of scheduling services for clients. They are responsible for scheduling clients and CAREGivers and maintaining the office database to provide the highest quality service to clients with an emphasis on creating extraordinary relationships. They also fulfill reception duties such as greeting people in a professional and friendly manner and handling incoming calls.

Primary Responsibilities:

Answer incoming calls in a friendly, professional, and knowledgeable manner. The Service Coordinator is proactive in helping resolve phone queries before passing them onto other departments.

Create and maintain client and CAREGiver schedules in the software system with an emphasis on creating high-quality matches and the development of extraordinary relationships.

Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.

Follow up on all client and CAREGiver issues to ensure their problems are resolved.

Enter and maintain accurate client and CAREGiver records in the software system.

Follow up and communicate CAREGiver and client issues to relevant personnel to ensure problems are resolved in a timely manner.

Implement contingency plans to ensure 100% maintenance of Service Hours.

Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.

Field new client inquiries over the phone in a knowledgeable manner.

Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.

Adhere to all company policies, procedures, and business ethics codes and ensures that they are communicated and implemented within the team.

Reflect the values of Royal Duchess Elder Care, (d.b.a. an independently owned and operated Home Instead franchise).

Secondary Responsibilities:

Participate as needed in all CAREGiver meetings

Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

Minimum – High school graduation

3 years of related business experience or an equivalent combination of education and work experience may be considered. Prior scheduling experience ideally in the home care industry preferred.

Must have Microsoft Office and database experience.

Must possess a valid driver’s license

Knowledge, Skills, and Abilities:

Must demonstrate a passion for seniors’ care and wellbeing. Knowledge of senior care is preferred.

Must have the ability to establish solid and open working relationships with the franchise owner, colleagues, clients, and CAREGivers.

Must be able to work well under pressure in a small team environment.

Must have an understanding of and uphold the policies and procedures established by Royal Duchess Elder Care, (d.b.a. an independently owned and operated Home Instead franchise).

Must have an excellent telephone manner and demonstrate exceptional listening, oral, and written communication skills.

Must have the ability to work independently, maintain the confidentiality of the information, and meet deadlines.

Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.

Must possess the ability to organize and prioritize tasks.

Must present a professional appearance and demeanor

Must have the ability to operate office equipment

Must have excellent computer skills – proficiency in Microsoft Office and databases

Please apply via the “website” link above.