International Advisor Coordinator

University Canada West  is seeking candidates for two International Advisor Coordinator positions (Spanish and Portuguese speaking).

Reports To: Manager, Student Affairs

The International Advisor Coordinator supports new and returning international student through advising services and programs to assist our international student population. The International Advisor Coordinator will identify and analyze the needs for international students and design relevant programs, tools, and services that allow for successful international student retention and integration.

The International Advisor Coordinator will host one-on-one and group information sessions aimed at enhancing the student experience and success for a diverse group of international students.

The International Advisor Coordinator will serve as the first point in contact for our international students and provide advice and support in a professional manner. The International Advisor Coordinator will work together with other departments in providing support for international students to facilitate their transition, development, sense of belong, and success at University Canada West and the community.

Specific Responsibilities

The International Advisor Coordinator will:

Plan, develop, implement, and evaluate a variety of effective and innovative front-line and advising services to programs for our international student body.

Provide guidance and act as a resource person to international students in relation to federal and provincial immigration policies and procedures.

Assist students with the resolution of problems related to their immigration documents, to the extent permitted by the level of certification obtained.

Refer students to other professionals and ensure follow-up with immigration authorities, as needed.

Disseminate current immigration information to relevant UCW colleagues. Keep abreast of changes in immigration regulations and remains in good standing with the Immigration Consultants of Canada Regulatory Council.

Develop and deliver presentations and regularly undertakes group and one-on-one advising, in person or via online channels.

Evaluate and report on outcomes and success

Provide advising and support for international students concerning administrative and personal matters like cultural adjustment

Be first point of contact for accurate information for international students regarding various topics like but not limited to accommodation, health insurance and other aspects related to adjusting to living and studying in Canada.

Provide guidance and act as a resource person to international students for referral and information about UCW support services and external resources.

Communicates with students prior to departure from country of origin; meeting incoming new students on campus or online

Plan, organize and deliver culturally relevant program and events and provide reports on outcomes and success

Assist with recruitment and UCW promotional events and activities

Advise international students during online information and on campus events

Collect and maintain data on the origin of prospective students, tracking and assessing patterns of participation and contact, and will design, and deliver other assessment tools to solicit feedback from prospective students to determine levels of satisfaction and overall effectiveness of program

Monitor and maintain accurate data within various computer and information systems.

Provide advice and support in a professional manner, anticipate international student needs, proactively respond to student requests, provide recommendations extending beyond a student’s presenting request and identify opportunities to enhance student problem-solving and self-direction abilities

Work in collaboration with Academic Advisors, Student Affairs, Career Development Team and other UCW departments to assist international students in academic and career goals.

Attend meetings and work in collaboration with student programs and/or committees on student related activities and event on and off campus

Other duties as assigned

Position Requirements

Competencies:

Fluency with a foreign language (Spanish and Portuguese speaking required)

Strong Inter-cultural communication skills

Understanding of the Canadian post-secondary education system and environment

Demonstrated ability to work effectively as a member of team

Excellent interpersonal and diplomacy skills

Excellent organizational skills in managing competing tasks and working with minimal supervision

Resourceful and able to analyze problems, identify key information and issues, and propose effective solutions

Knowledge of policies and procedures governing international student advising within a post-secondary and preferably University environment

Demonstrated ability to exercise appropriate judgment independently to make important decisions on matters of varying complexity.

Proven ability to ensure inclusivity and to develop and cultivate relationships with students, faculty, staff, and members of the external community.

Knowledge and experience of administrative functions, including data base applications, email, basic and wider use of Microsoft Office 365 and internet research techniques

Strong communication skills for delivering accurate information in one-on-one and diverse group situations, in both formal and informal settings

Demonstrated accuracy and attention to detail, especially when working under pressure to meet deadlines.

Ability to establish and maintain effective working relationships within a diverse group of employees, students, and the general public, and to exercise good judgment, tact, and diplomacy when interacting with students who may require support with mental or physical health, social, economic, or other barriers to success.

Excellent customer support skills in addressing user complaints, suggestions, and to resolve conflicts, ensuring that a high level of service, is maintained.

Adaptability to changing priorities and developments within the department, University, and post-secondary sector.

Understanding of the requirements for confidentiality and privacy and freedom of information (FOIPOP) regulations, and how to address sensitive issues with tact and diplomacy

Education and Experience:

Baccalaureate degree from a recognized post-secondary institution

Experience in student life programing in post-secondary educational environment

Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA) designation through Immigration Consultants of Canada Regulatory Council (ICCRC)

Experience working in immigration regulation, advisement, and/or compliance

Professional or paraprofessional experience in the field of International Education and/or Student Affairs

Experience in a student services environment, preferably a post-secondary environment, with experience in one or more of the following: international student advising, client advocating, admissions/records, or recruitment

Experience working with international populations and understanding of: issues and barriers facing international students, intercultural communication theory and practice, international education systems and cultures, and student development

Experience working in a multi-cultural environment

Benefits:

Dental care

Employee assistance program

Extended health care

Flexible schedule

Paid time off

RRSP match

Vision care

Work from home

Experience:

Student Advising: 2 years (Preferred)

Language:

Spanish/Portuguese (Required)

Apply at https://www.ucanwest.ca/about/careers. Please mention in your application where you heard about this position (Classificados Jornal Brasil Vancouver).