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    Technnical Support Specialist (Portuguese Fluency a Plus)

    Data : abril 22, 2021
    Categoria de Emprego : Temporário (Contract)
    Website : Acesse o Website
    Localização : Tundra Technical Solutions, West Hastings Street, Vancouver, BC, Canada


    Reporting to the Triage Centre manager, the Customer Support Specialist will provide customers with level 1 product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. This role works closely with the break-fix technical support team, and opportunities exist to develop technical skills and join technical support.



    – Provide excellent customer service over the phone

    – Search for qualified KB articles and provide related solutions

    – Maintain an understanding of our client’s software and products, including cameras, servers, and networks.

    – Ensure all requests are tracked and maintained accurately in a case management system

    – Balance hands-on guidance with self-serve resources

    – Adhere to metrics driven performance



    – Experience in a customer service role

    – Exceptional verbal/written communication and time management skills

    – Self-motivated and focused with a passion for technology and customer satisfaction

    – Must be able to quickly learn and understand new ideas and concepts

    – Preference will be given to candidates with the following skills and experience

    – Contact center experience

    – Degree, Diploma, or certificates in a related discipline

    – Prior surveillance industry experience

    – French, Spanish, Portuguese, or Italian fluency is a plus


    Please apply via the “website” link above. 

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