Overview
Reporting to the Triage Centre manager, the Customer Support Specialist will provide customers with level 1 product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. This role works closely with the break-fix technical support team, and opportunities exist to develop technical skills and join technical support.
Responsibilities
– Provide excellent customer service over the phone
– Search for qualified KB articles and provide related solutions
– Maintain an understanding of our client’s software and products, including cameras, servers, and networks.
– Ensure all requests are tracked and maintained accurately in a case management system
– Balance hands-on guidance with self-serve resources
– Adhere to metrics driven performance
Qualifications
– Experience in a customer service role
– Exceptional verbal/written communication and time management skills
– Self-motivated and focused with a passion for technology and customer satisfaction
– Must be able to quickly learn and understand new ideas and concepts
– Preference will be given to candidates with the following skills and experience
– Contact center experience
– Degree, Diploma, or certificates in a related discipline
– Prior surveillance industry experience
– French, Spanish, Portuguese, or Italian fluency is a plus
Please apply via the “website” link above.
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